On the job: the 5-star routine

Most great reviews come from the same simple habits.

• Confirm the day before. A quick message with your arrival window.
• Arrive on time — or say so early. Running late is forgivable; silence isn't.
• Take before and after photos. They protect you and show the client what changed.
• Explain what you did. Two minutes at the end: what you found, what you fixed, what to watch for.
• Leave it cleaner than you found it. Drop cloths, vacuum, take your debris.
• Changes in writing. If the scope changes, get a signed change order before doing the extra work.

Keep your messages with the client in the Genie app so there's a clear record if questions come up later.