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How it works

How Genie works

Genie brings two things together in one app: fast on-demand home services at an upfront price, and quote-based projects where you compare vetted pros and choose. Here's how each side works.

Booking a service, step by step

Real screens from the Genie app — from finding a service to approving the finished job.

1

Find your service

Search or tap a category — what’s in season is right on the home screen.

2

See the price upfront

Exactly what’s included and the price before you book. No quote lottery, no surprise minimums.

3

Tell us about the job

Pets, who’ll be home and any requests — so your pro arrives ready and works safely.

4

Track your job

Once a pro accepts, follow every step — confirmed, on the way, working, done — and message them any time.

5

Watch your pro arrive — live

When your pro heads over you see them on the map with a live ETA, and get a ping when they’re around the corner. Their location is shared only on the way, then switched off.

6

Approve & release

Check the completion photos and tap Approve — only then is your payment released to the pro.

On-demand services (upfront price)

1

Tell us what you need

Pick the service and share the details — Genie shows a clear, upfront price before you book.

2

We match a vetted pro

A background-checked, top-rated local pro is matched to your job, and another vetted pro matched fast if yours cancels.

3

Track, done, protected

Follow every step in the app. Your payment is held securely and only released when you confirm the job's done.

Bigger projects (compare quotes)

1

Post your project

Describe the job once — size, scope, photos. It takes a few minutes and it's free to post.

2

Compare real quotes

Verified pros send itemized quotes. See their profiles, past work, ratings and reviews side by side.

3

Choose your pro

Pick the quote you like, connect directly, and get the work done. You're always in control of who you hire.

Vetting & protection — on every job

Real vetting

Every pro is identity-verified, with a criminal background check that runs automatically the moment they apply — so vetting is thorough and fast. In-home roles require a cleared check; regulated trades like plumbing, electrical and HVAC also have licence and insurance verified. Anyone on a pro’s crew must have their own verified Genie account — no unvetted helpers.

Fair, upfront pricing

On-demand jobs show the price before you book. Projects get itemized quotes you compare side by side. No memberships to browse, no surprise minimums — and recurring services like cleaning can be set on a repeating schedule.

Money protected

On on-demand jobs your payment is held securely and only released when you confirm it's done — backed by the Genie Protection Fund, so if a covered issue isn't made right, we step in. On projects you connect directly with the pro you choose, backed by their workmanship warranty.

Are you a pro? Genie sends you matched work in your trade and area. On-demand jobs pay out fast after completion; for projects you get qualified leads and quote directly — see the pro guides.

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