How Genie protects you
Protection

How Genie protects you

How Genie's payment protection, escrow-style holds and workmanship warranties keep your home jobs safe.

Payment held until you confirm

On on-demand jobs, your payment is held securely and only released when you confirm the work is done to your satisfaction.

Workmanship warranties

Jobs are backed by a workmanship warranty, so if something isn't right you have recourse.

Backup cover on no-shows

If a pro can't make it, Genie dispatches a backup and re-matches you with priority — you're never left uncovered.

FAQ

Is my payment safe on Genie?

Yes — on on-demand jobs it's held and released only when you confirm the job's done, and work is warranty-backed.

What if the job isn't done right?

Don't confirm completion, and reach support. Workmanship warranties and the payment hold protect you.

Book with confidence

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