How Genie's payment protection, escrow-style holds and workmanship warranties keep your home jobs safe.
On on-demand jobs, your payment is held securely and only released when you confirm the work is done to your satisfaction.
Jobs are backed by a workmanship warranty, so if something isn't right you have recourse.
If a pro can't make it, Genie dispatches a backup and re-matches you with priority as quickly as a pro is available.
Yes — on on-demand jobs it's held and released only when you confirm the job's done, and work is warranty-backed.
Tap Report a problem on the booking within 48 hours — that keeps your payment held while your pro fixes it. After you approve, you can still report workmanship issues for 14 days; if the pro doesn’t make it right, the Genie Protection Fund steps in.