How Genie vets pros — identity checks, background checks, licensing and insurance — and keeps your home safe.
Identity verification and reviews from real jobs for everyone on the platform. Verification is automated — a pro's ID and criminal background check run the moment they apply, so screening is thorough without slowing pros down.
Roles inside your home — cleaning, care and more — require a cleared criminal background check before a pro can take work.
Regulated trades like plumbing, electrical and HVAC must have verified licensing and insurance before taking work.
On team jobs like moving, junk removal and group cleans, every crew member is verified — not only the person who booked.
Your contact details stay protected, and communication stays on Genie for safety and record.
Yes. Pros in in-home roles must pass a criminal background check, and all pros are identity-verified with reviews. The check runs automatically when a pro applies, and regulated trades add verified licence and insurance.
Yes — anyone on a pro’s crew must have their own verified Genie account — no unvetted helpers.
Yes — phone numbers and emails are masked in chat for the whole job, and everything stays on Genie so you’re covered.