Trust & safety
Trust & safety

Trust & safety

How Genie vets pros — identity checks, background checks, licensing and insurance — and keeps your home safe.

Every pro is verified

Identity verification and reviews from real jobs for everyone on the platform.

Background checks for in-home roles

Roles inside your home — cleaning, care and more — require background checks.

Licence & insurance for trades

Regulated trades like plumbing, electrical and HVAC must have verified licensing and insurance before taking work.

Masked contact & monitored chat

Your contact details stay protected, and communication stays on Genie for safety and record.

FAQ

Are Genie pros background-checked?

Pros in in-home roles are background-checked, and all pros are identity-verified with reviews. Regulated trades add verified licence and insurance.

Is my personal info protected?

Yes — contact is masked and communication is kept on-platform until you're connected with a pro you've chosen.

Book with confidence

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