Answers to common questions about booking on Genie: how it works, pricing, vetting, no-shows, protection and projects.
Book everyday jobs on-demand at an upfront price, or post a project and compare quotes from verified pros. Either way, pros are vetted and your job is protected.
On-demand jobs show an upfront price before you book; projects get itemized quotes to compare. No membership to browse, no surprise minimums.
Everything from cleaning, handyman, plumbing, electrical and appliance repair to moving, junk removal, pet care, beauty, chefs, photography, tutoring and everyday home helpers — plus tech & smart home (automation, Wi-Fi, cameras, TV mounting), energy & EV (EV charger, solar and battery install), garage doors, and bigger renovations like kitchens, bathrooms, basements, flooring, trim and driveways. Over two dozen categories in one app.
Genie is rolling out city by city, starting in Ontario and expanding as more pros come on board — see the locations page to check your city.
Yes — weekly plans save up to 15%, bi-weekly up to 10% and monthly up to 5%, shown on your checkout before you book. The same pro gets first pick of every visit, and each visit is charged only when it’s booked. Pause, skip or cancel any time in My Plans.
One pro owns your driveway from Nov 15 to Apr 15 and clears it after every snowfall of 5 cm or more (by 7 am for overnight snow). You get a ✓ in the app each time. If they miss one, tap “Not cleared” and we send a backup pro at no cost; after two misses we give you a new pro. You pay once (from $599 for a 1-car driveway); your pro is paid month by month.
You book a visit & diagnosis ($99 for plumbing, electrical and HVAC repairs; $60 for device repairs). Your pro finds the problem and sends a repair quote — parts and labour — in the app. Approve it and the visit fee is credited to the repair, so you never pay it twice. Decline and you only pay the visit.
Yes. When your pro taps “On my way” you can watch them on a live map in the Genie app with an ETA, and you get a notification when they’re about to arrive. Location is shared only while they’re on the way and deleted as soon as the job starts.
If your pro cancels, your job goes straight back out to other vetted pros near you and you’re notified when one accepts. If they don’t arrive, tap “Pro didn’t show?” on the booking 15 minutes after the start time — you won’t be charged, and the job is re-matched right away.
Yes. On services like massage, personal care, cleaning and tutoring you can ask for a female or male pro, and on every service you can choose a language. Pros list the languages they speak on their profile.
Yes — Genie gift cards from $25, in seven designs (holidays, Diwali, Eid, birthday, new home and more). They’re emailed instantly, never expire and work on 200+ services.
Yes — give $15, get $15. Your friend gets $15 off their first booking of $100+, and you earn $15 in credit — $5 after their first completed job and $10 after their second.
Browsing and posting a project are free; on-demand jobs show an upfront price before you book.
Every pro is identity-verified with reviews, and in-home roles must pass a criminal background check that runs automatically when they apply. Regulated trades add verified licence and insurance, and on team jobs every crew member is checked.
Yes — services like cleaning can be booked on a repeating schedule (weekly, biweekly or monthly) so you don't have to rebook each time.
Yes — post a project and compare itemized quotes from verified pros.